Outliear Shipping Policy: Get Your Adventure Gear On Time, Every Time

At Outliear, we know you’re eager to start using your high-performance wild/city clothing—whether it’s for an upcoming hike or your daily commute. That’s why we’ve designed a shipping policy focused on speed, transparency, and reliability. Below, you’ll find all the details about order processing, shipping options, delivery timelines, costs, and how to track your package.

1. Order Processing Time

Before your order ships, we need time to verify your details, prepare your items, and ensure they meet our quality standards. Here’s what to expect:

Standard Orders: Most orders are processed within 1–2 business days (business days exclude weekends, holidays, and major sales events like Black Friday/Cyber Monday). During peak periods, processing may take up to 3 business days—we’ll notify you via email if there’s a delay.
Pre-Orders: For items marked “Pre-Order” on the product page, processing begins once the item is in stock. We’ll clearly display the expected “in-stock date” on the product page, and you’ll receive an email when your pre-order ships.
Custom/Personalized Items: If you’ve ordered a personalized item (e.g., monogrammed jackets), processing takes 3–5 business days to complete the customization before shipping.

2. Shipping Destinations & Options

We ship to most countries worldwide, with tailored shipping options to fit your needs—whether you need your gear fast or want to save on costs.

2.1 Domestic Shipping (United States)

We offer two main shipping options for U.S. addresses, with delivery to all 50 states, Puerto Rico, and APO/FPO addresses:

Standard Shipping: Delivered via USPS or UPS Ground. Delivery takes 3–5 business days from the date of shipping. This option is free for orders over $75 (before taxes); for orders under $75, a flat rate of $6.99 applies.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air. Delivery takes 1–2 business days from the date of shipping. A flat rate of $14.99 applies, regardless of order value.
APO/FPO Addresses: Shipped via USPS Military Mail. Delivery takes 7–14 business days, and standard shipping costs apply (free for orders over $75).

2.2 International Shipping

We ship to over 100 countries, including Canada, the United Kingdom, Australia, the European Union, and Japan. International shipping is handled via USPS International, UPS Worldwide, or DHL Express:

Standard International Shipping: Delivery timelines vary by country—typically 7–14 business days from the date of shipping. Costs depend on your location and order weight; you’ll see the exact shipping fee at checkout before completing your purchase.
Express International Shipping: For faster delivery (3–5 business days), choose Express Shipping. Fees are higher than standard shipping and are calculated based on destination and order size—details are available at checkout.
Important International Notes:
You (the customer) are responsible for any customs duties, taxes, or import fees imposed by your country’s government. These fees are not included in your order total and will be collected by the shipping carrier upon delivery.
We cannot control delays caused by customs inspections—if your package is held, contact your local customs office for assistance.
Some countries have restrictions on certain materials (e.g., technical fabrics). We’ll notify you if your order can’t be shipped to your location due to these restrictions.

3. Shipping Restrictions

While we aim to ship globally, there are a few exceptions where we cannot deliver:

Countries under U.S. trade sanctions or export restrictions.
Remote locations with limited shipping service (e.g., some island nations, rural areas without carrier coverage).
PO boxes in certain international countries (check at checkout—if your PO box isn’t accepted, you’ll need to provide a physical address).

4. Tracking Your Package

Once your order ships, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS, DHL) where you can:

Check the current status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date.
See the package’s travel history (e.g., which facilities it’s passed through).

If you don’t receive the shipping confirmation email within 3 business days of placing your order (or by the pre-order in-stock date), check your spam folder first. If it’s not there, contact us at [email protected] with your order number—we’ll resend the tracking details.

Note: It may take 24–48 hours for the carrier to update the tracking information after we send the shipping confirmation. If the tracking link shows “No Information Found” immediately after receiving the email, check back later.

5. Missing or Lost Packages

We work closely with our shipping carriers to ensure your package arrives safely, but occasionally issues arise. Here’s how we handle missing or lost packages:

Domestic Orders: If your tracking information shows “Delivered” but you haven’t received your package, first check with neighbors, building management, or your local post office—carriers sometimes leave packages in secure locations. If you still can’t find it, contact us within 5 days of the “Delivered” date. We’ll file a claim with the carrier and, if approved, send a replacement or issue a refund.
International Orders: If your package hasn’t updated in 10+ business days (or is marked “Lost” by the carrier), contact us at [email protected]. We’ll assist with filing a claim, but please note that international claims can take 2–4 weeks to resolve. Once the claim is approved, we’ll offer a replacement or refund.
Packages Held by Customs: If your international package is held by customs, we’ll provide guidance on how to resolve it (e.g., providing additional documentation). However, we cannot be held responsible for delays or fees caused by customs.

6. Address Changes & Cancellations

We process orders quickly, so address changes and cancellations are only possible within a narrow window:

Address Changes: If you need to update your shipping address, contact us at [email protected] within 12 hours of placing your order. Once the order has been processed (marked “Fulfilled” in your account), we cannot change the address—you’ll need to contact the carrier directly for assistance.
Order Cancellations: To cancel an order, email us within 24 hours of placing it. If the order hasn’t been processed, we’ll cancel it and issue a full refund within 1–2 business days. If the order has already shipped, you’ll need to follow our Refund Policy to return the item once you receive it.

7. Questions About Shipping?

If you have questions about your order’s shipping status, need help with a missing package, or want to learn more about our shipping options, contact our customer service team at [email protected]. We respond to all shipping inquiries within 24 business days (Monday–Friday, 9 AM–5 PM ET) and are happy to assist.

At Outliear, we’re committed to getting your high-performance gear to you as quickly and smoothly as possible—so you can focus on your next adventure, whether it’s in the wild or the city.